Retiree Sues Yun Nam Hair Care For Refund As A Result Of Hard-Sell Practices

[Guest Guest]

A woman who spent $380,000 over ten years buying hair care packages has sued Yun Nam Hair Care to seek the refund of the unused portion of the packages amounting to more than $350,000. Yun Nam Hair Care claims that the customer had purchased the packages voluntarily and has denied all of her allegations.

 

The plaintiff, Lam Ngiet Keow, 58, a retiree, lodged a suit against Yun Nam Hair Care Pte Ltd with the High Court on 25 April, seeking $353,897.

 

Yun Nam Hair Care has denied all of the allegations made by Madam Lam.

 

According to Madam Lam, she had bought 40 package contracts from the company since 2003, paying a total of around $380,000. However, she has yet to utilise the equivalent of $353,897 of the packages to date, the majority which was purchased between June 2011 and October 2012.

 

According to Madam Lam, she underwent a free trial treatment at the Suntec branch of Yun Nam Hair Care between November and December 2003 and subsequently purchased six packages worth over $2,000 to treat her grey hair.

 

She said that the hair care centre used hard-sell tactics to get her to buy additional treatment packages between March 2004 and October 2012, even though she had not used up the treatment packages she had bought.

 

She claims that the hair consultants working for the hair care centre had misled her into believing that the treatments offered could help her solve her grey hair problem even though there was no scientific basis for this. They had told her that the treatments involved no risk but did not allow her to cancel or transfer the balance of her original treatment packages when she purchased new ones.

 

She also alleges that the hair care centre, despite knowing that she had no need for such treatments, had recommended her to buy treatment packages that could not be used up even in 44 years.

 

Defence says plaintiff was aware that there was no guarantee of any specific results

 

In its defence, Yun Nam Hair Care said that Madam Lam had signed up for a free trial at its Suntec outlet on 18 November 2002 and had subsequently bought a package to treat hair loss, grey hair, dandruff and oily scalp.

 

It said that Madam Lam had made an informed decision in voluntarily buying the packages; she understood that the packages were beauty products and that the therapeutic outcomes could differ among individuals, and thus, the company could not guarantee any specific results.

 

In addition, it also said that Madam Lam was aware that the treatment could lead to scalp irritation, discomfort and other consequences.

 

Doctor wanted plaintiff to stop treatment; had referred her to skin centre for check-up

 

Yun Nam Hair Care said that its customers are not entitled to any refund should any packages be terminated after being bought. However, the balance of the packages could be exchanged for other home care products.

 

Madam Lam had claimed that starting from August last year, she had visited Tampines Polyclinic for itchy scalp, dizziness and dandruff. The doctor had asked her to stop all treatment and had referred her to the National Skin Centre for an examination.

 

She said that during that period, two hair consultants by the names of Angie and Peggy had asked her to give Yun Nam Hair Care one last chance and had assured her that her hair problems could be effectively treated with two new treatment packages. However, her hair problems remained after she bought these packages.

 

In its defence, Yun Nam Hair Care said that its treatments are all carried out by trained and qualified consultants and its products are registered under the Health Products Act.

 

It denied that the company or the consultants named by Madam Lam had deliberately misled her into buying treatment packages.

 

It denied all her allegations and did not feel that she had any grounds to seek compensation for any injuries or damages.

 

The case is currently in pre-trial conference.

 

[Guest Raiden Alpha]

Sooo rich. Donate to charity maybe the gods will bless you with hair.

[Guest Topple]

Hard sell tactics are commonly used. I'm a customer of Beijing101 & so far I had resisted all their tactics, however older folks are not able to handle such situations, like my mum she signed up for a 10x $5k facial package. Constant hard sell scared her off & she went only 3x in over a year.

[gstc82]

Wow! That works out to over 30k per year! Wtf! Might as well go for hair transplant! I doubt she will win. London Weight, New York skin n yuen nam are the same management ?

[Guest]

very strange... over 10 years, then visit clinic for scalp irritation etc and take action against yun nam

the amount spent is not a small sum... no wonder the treatment is not working (even existing black hair will turn white)

[zwei]

If it is misguided and misrepresented and also cheated, she have a case, but seriously how can 380k not be enough to buy over any form of treatment they havr... she can even do a full body plastic surgery and look like barbie doll

Edited June 30, 2013 by zwei

[Guest Guest 2]

It is as usual, very interesting to see behaviour of st*p*d Sporeans.

I am not trying to bash these people, but for the longest time, we have seen news of how people got swindled by these marketing tactics.  YN is not the 1st one, I remember some years ago, it was Svenson.  The gov came out and advised pple to 'open their eyes big big' before they commit these deals.

 

Sporeans are one of the more exposed people (to various media) in the region, but these pple behave in a most st*p*d way I can think of.

Don't give st*p*d excuses like they are old and cannot take hard tactics, these consumers are in their 50s and 60s; they are not so uneducated as u want to believe they are.

[Guest Raiden Alpha]

It is as usual, very interesting to see behaviour of st*p*d Sporeans.

I am not trying to bash these people, but for the longest time, we have seen news of how people got swindled by these marketing tactics. YN is not the 1st one, I remember some years ago, it was Svenson. The gov came out and advised pple to 'open their eyes big big' before they commit these deals.

Sporeans are one of the more exposed people (to various media) in the region, but these pple behave in a most st*p*d way I can think of.

Don't give st*p*d excuses like they are old and cannot take hard tactics, these consumers are in their 50s and 60s; they are not so uneducated as u want to believe they are.

Maybe the granny is a rich Indonesia tai tai or some other rich FTs? I can't find anything in the article on post #1 saying she is a Singaporean.

The term "stupid Singaporean" is a bit over dont you think so?

Sorry my Nationalist Pride is acting up again.

[Guest Guest]

All these hair growth companies are just SCAMS, wonder why isn't MOH clamping down on these illegal operations?

[glowingember]

Most elderlies aren't as sharp as when they were younger. 

Grasping fading youth tends to lead one to believe the improbable.

If she is a Singaporean, she might have been brought up not to question, especially at the so-called specialists and professionals.

Hard-selling tactics - I remember the time-share of holiday venues and some buyers aren't even the elderlies.

[gstc82]

Maybe the granny is a rich Indonesia tai tai or some other rich FTs? I can't find anything in the article on post #1 saying she is a Singaporean.

The term "stupid Singaporean" is a bit over dont you think so?

Sorry my Nationalist Pride is acting up again.

you sure have short term memory. You forgot what u said abt Singaporeans queuing for hello kitty? Lol. You are more like a fascist.

[Guest lyra]

It is as usual, very interesting to see behaviour of st*p*d Sporeans.

I am not trying to bash these people, but for the longest time, we have seen news of how people got swindled by these marketing tactics.  YN is not the 1st one, I remember some years ago, it was Svenson.  The gov came out and advised pple to 'open their eyes big big' before they commit these deals.

 

Sporeans are one of the more exposed people (to various media) in the region, but these pple behave in a most st*p*d way I can think of.

Don't give st*p*d excuses like they are old and cannot take hard tactics, these consumers are in their 50s and 60s; they are not so uneducated as u want to believe they are.

No need to be so judgemental. There are those in that age group who did not have a chance to go to school, who believe everything advertisements say. There are gullible people, even among those who have degrees.

This has nothing to do with age or purchasing power. 

 

And there are a lot of hard-sell tactics. Emotional-blackmail may be contemptible, but it's one of the most effective and often-used.

Flirting, is often used to sell "pink" merchandise.

 

I don't know how she got sold, but everyone has their own weaknesses and weak moments, and had fallen prey to sales tactics at some point, whether they know it or not. At least the victim in this case decided to take recourse, I think that takes courage.

[Guest tryvxio]

All these hair growth companies are just SCAMS, wonder why isn't MOH clamping down on these illegal operations?

 

These companies provide employment to a lot of people with just O levels, and some passable looks and yet motivated to sell packages.

 

Do you know how many tens of branches Yunnam hair centers, Beijing 101 hair centers, Glower hair centers, Trichokare hair centers, and recently Lao Fo YE hair centers there are. Multiply by ten to twenty people employed by these places they p[rovide employment to lowly educated people hor.

 

Close them down these people will have to look for new jobs .

 

Does that answer your question ?

 

Sometimes , life is like that.

[Guest Guest]

Close them down these people will have to look for new jobs .

 

My point exactly.  Close them down and these people can then be deployed to more socially useful jobs instead of scamming elderly folk into departing with their precious hard-earned monies.

[Guest Guest]

you sure have short term memory. You forgot what u said abt Singaporeans queuing for hello kitty? Lol. You are more like a fascist.

 

Shut the fuck up and bring your personal agenda and bickering with Raiden Alpha somewhere else!

[Guest lawrence]

Google "yun nam hard sell", there are hundreds of stories online on various forums about their hard-selling pressure tactics. 

Step in at your own risk.

[gstc82]

Is YN case trusted?

[Guest Guest]

The only medically proven treatments for hair loss are Propecia and Regaine.

Yun Nam is a sham and a scam.

[Guest Raiden Alpha]

you sure have short term memory. You forgot what u said abt Singaporeans queuing for hello kitty? Lol. You are more like a fascist.

Queuing for hello kitties until ugly videos show up and police have to intervene is not just a personal issue, it harm and disgrace our country image as a whole to the max.

Whereas in this case what the old dame did is her own private issues and didn't sullied my country name and image, only Yun Nam was brought into the negative spotlight. I could care less for it.

These two incident are of a different nature,comparison shouldn't be made between them.

[Guest Guest]

wah siao 380K over 10 years? means 38K per year? might as well go for surgery to do hair transplant, once and for all!

[Guest Raiden Alpha]

wah siao 380K over 10 years? means 38K per year? might as well go for surgery to do hair transplant, once and for all!

Yes it sound very crazy but you need to take into considerations that Singapore is a country with some of the widest gap between the affluent and poverty group in the world.

The upper class do not focus on doing work to bring home the money, they depend on investments, trading and speculation etc.

These group of people spend money on a scale totally unacceptable to the common mass. Just to divert the topic for a while,a bowl of Nong shim Korean instant noodles are being sold as snack in some high end Ktv lounges in the downtown area for $80-$100 a pop.

That is how terrible our island have become nowadays under capitalism and globalisation.

[Guest Guest]

,a bowl of Nong shim Korean instant noodles are being sold as snack in some high end Ktv lounges in the downtown area for $80-$100 a pop.

 

 

seriously? eat already the shit will come out gold color?

[Guest me]

Yes it sound very crazy but you need to take into considerations that Singapore is a country with some of the widest gap between the affluent and poverty group in the world.

The upper class do not focus on doing work to bring home the money, they depend on investments, trading and speculation etc.

These group of people spend money on a scale totally unacceptable to the common mass. Just to divert the topic for a while,a bowl of Nong shim Korean instant noodles are being sold as snack in some high end Ktv lounges in the downtown area for $80-$100 a pop.

That is how terrible our island have become nowadays under capitalism and globalisation.

 

 

Just to get out of topic, a bit , since you replied to the Charity SE X video clip, do you think it was justified that the admin just erase and removed the topic, was it offensive for you , I wanted the topic to be discussed, since a lot of people in the gay community speak out and down trod people who are older , uglier who give so called " charity sex "  , yet there are some very horny and urgent guys who will give their cock to be sucked to any good cock sucker , be it some one with a congenital disabilty,

 

the Charity Sex clip, Brad 22 years gets a BLOW job is of two consenting adults, so what was wrong with it, even if the clip was linked to an attack site, the admin could have posted a notice clip was removed because video was an attack site.

 

I am stimulating discussion. Can you agree with me about admin not giving a reason for removing the clip withouta notice or pre warning .

[gstc82]

Yes it sound very crazy but you need to take into considerations that Singapore is a country with some of the widest gap between the affluent and poverty group in the world.

The upper class do not focus on doing work to bring home the money, they depend on investments, trading and speculation etc.

These group of people spend money on a scale totally unacceptable to the common mass. Just to divert the topic for a while,a bowl of Nong shim Korean instant noodles are being sold as snack in some high end Ktv lounges in the downtown area for $80-$100 a pop.

That is how terrible our island have become nowadays under capitalism and globalisation.

just as I expect, you are nothing but a fascist.

[Guest hairtonic]

All these 101, YN, sevenson, slimming centres  engaged hard selling tactics... They will offer free trials... and once you are there, they will try their best to convince you to buy packages.. Most of us will feel shy to say " No", especially after a free trial...and that's how it starts...So best is to avoid these so called " free trial" or good discounts offered by groupon or deals.sg....unless you can resist their hard sellings and walk out... Anyway,  you will be disappoint with the result...but some still sign up...maybe because they give people some " hope" ???

 

Also I noticed that once you signed a pack, you will not be their preferred customers ( yes, don't think that, after signing a package, you are their preferred cust.i.e. priority  cust.).  This is because you already given them your money so they will focus on those that hasn't signed up.   Similar cases to foot reflex..ie. wanyang, chenkang...etc.  I noticed this when I was at wanyang.  They given priority to those without packages...This is my experience...  Sad right...but this is the hard truth..

 

Bottomline, I don't trust any of these slimming or hair centres... they r just there to get your money.....Even the so called 'clinically proven" regaine  is not as good as you think...

 

 

 

[BW81]

too bad, reborn w better genes next time.

[snowball]

most people still like to use money to buy hope

[Guest Guest]

just as I expect, you are nothing but a fascist.

 

You are a fcuking bitch who's always looking for a fight, I hope you get raped in the ears.

[Guest Guest7668]

I had some bad experience with them around 4 yrs ago. I was dropping alot of hair, so thought of trying. Initially was ok, they check my hair and told me the problem. After that, the lady took out a file and introduce me the packages, all the packages are not cheap. She keep on introducing the packages without stop. To escape, i had to tell her, i didn't bring enough cash and i don't have credit card. She insist i can pay a deposit and come back the following week to settle the remaining. Think i paid 300 plus as deposit and went thru 1 treatment.

 

She also want me to sign a form declaring that i was NOT force to buy the packages. Under that circumstance, have no choice but to sign. I was quite happy and relief that i can leave the place. The 300 plus, had to treat it as 破财消灾。。。

 

From that day onwards, never dare to go any of this hair center. 1 experience is already enough.... 

[fab]

The only medically proven treatments for hair loss are Propecia and Regaine.

Yun Nam is a sham and a scam.

[Guest Guest]

She also want me to sign a form declaring that i was NOT force to buy the packages. Under that circumstance, have no choice but to sign. I was quite happy and relief that i can leave the place. The 300 plus, had to treat it as 破财消灾。。。

 

Sign her mother CB.

You can sue her and say that your signature was void as it was obtained under duress.

[Guest LONEly NIGht]

If they offer free trial, just go there and enjoy, nothing to feel shy about, I always give excuses eg I will call, or no money, no credit card, act blur, ask for their name card with promise to call, I always say I don't decide on the spot, why feel shy after all its yr money u need to part, not worth it if u think too expensive .

[Guest Guest]

Actually am currently a YN customer for grey hair treatment. It does work for me. But these people will keep selling u packages and they always dangle u with some free vouchers to offset the cost so that the package they offer looks like a good deal. I just stick to the basic package. Anyway, grey hair takes time to improve and I saw the improvement. Just be firm and be clear what u want. If u don't see the effect then don't sink into the hole further by buying more or different packages.

[Guest NewMember]

Guys,

 

Anyone know update of Madam Lee case?

[NewGuest]

She won the case or not?

[oralb]

guys stick to the topic.

[Guest grey hair but youngatheart]

Actually am currently a YN customer for grey hair treatment. It does work for me. But these people will keep selling u packages and they always dangle u with some free vouchers to offset the cost so that the package they offer looks like a good deal. I just stick to the basic package. Anyway, grey hair takes time to improve and I saw the improvement. Just be firm and be clear what u want. If u don't see the effect then don't sink into the hole further by buying more or different packages.

 

Do you mind telling us your age, i am 47 years old, young looking, face is relatively wrinkle free, have a full head of hair , no signs of mediterranean type male pattern baldness, have a lot of gre hair, throughout my head scalp, mainly concentrated on the crown area, have been dyeing my own hair for the last 6 years at least, have noticed that may hair grow out pretty fast, so the grey roots show up in a matter of days after i dye my hair, how can yunnan help my case does having too much sex cuase grey hair to speed up.

 

Do you think my situation is similar to your, can i slow down the rate of new grey hairs adding on to the ones already out on my scalp

[dragonboater]

I simply can't understand how someone could pay so for so many unused packages?